Frequent questions

Here you will find the answers to the most frequent questions

  • 1. How does the system purify the water?

    • The system purifies contaminated through filters and membranes. The technology used is with ultra-filtration or reverse osmosis. Reverse osmosis technology can reject all particles larger than the water molecule, eliminating ions and other unpleasant molecules. 

  • 2. Is the water drinkable?

    • Yes. The water purified by Remote Water is pure, clean, safe potable water.

  • 3. Do I have to add chlorine?

    • No. The system provides water pure, clean, safe potable water.

  • 4. Can it be connected to regular electricity?

    • Not in the standard version. The system is designed to work off-grid power by renewable energy, nevertheless, upon request of the client it can be adjusted to work with grid electricity. The connection will require certified electricians to comply with local regulation.

  • 5. Does remote monitoring reporting work without WIFI available?

    • The system has the option to connect through mobile signals: GPRS, 3G or 4G. Therefore, it can transmit and receive information without a WIFI network. 

  • 6. Can I import or bring the system to another country?

    • Yes. Since the package of the system is a standard container, it allows easy international transportation. Transportation will require additional quotes depending on the point of reception. Delivery services from port to installation point must be required and will have additional costing. 

  • 7. Does the system store water when it’s not being demanded?

    • The system has an internal storage that can store about 3 hours of operation, nevertheless, a larger storage tank can be installed separately to add storage capacity. It is not recommended to keep the water still for longer than 1 day. For longer times, it is suggested to recirculate through the system, upon request. All storage tanks must be protected from the sun, and foreign objects.

  • 8. How do I know if my water quality is bad?

    • Water test analysis are required to know the water quality. If you don’t have any test, we are able to provide initial testing. For deeper analysis, we have alliances with laboratories that can help you detect you water quality. The more the elements tested, the higher is the price of the test.

  • 9. How can I make more questions or requests?

    • Write us in the contact form and we will respond as soon as possible.